Grievance Redressal

In accordance with Rule 3(2)(a) of the IT (Intermediary Guidelines) Rules, 2021, we have appointed a designated Grievance Officer. You may contact the Grievance Officer using the details below.

• Grievance Officer: Radadiya Sunny Keshavbhai (Sole Proprietorship)
• Email: support@linkinseconds.com
• Phone: +91 99090 97776
• Registered address: Bhaktinandan, Sector 4, S G Road, Mota Varachha, Surat, Gujarat 394101, India

Please put the word “Grievance” in your subject line so we can route your complaint correctly. The Grievance Officer will acknowledge your complaint within twenty-four (24) hours and resolve it within fifteen (15) days of receipt.

You can use this mechanism to bring any of the following to our attention:

• Content you believe is unlawful, infringing, defamatory, obscene, or otherwise in breach of our Acceptable Use Policy.
• Any violation of the IT (Intermediary Guidelines) Rules, 2021, including the categories of content listed in Rule 3(1)(b).
• Privacy and data-protection grievances under the Digital Personal Data Protection Act, 2023, including requests to access, correct, update, or erase your personal data.
• Abuse reports, harassment, impersonation, or content that harms an individual.
• Account issues, including access, security, or wrongful action on your links.

Every public file page also carries an anonymous Report button if you prefer to flag a single link quickly.

We commit to the following, and we keep an internal record of how each complaint is handled:

• Acknowledgement within 24 hours and resolution within 15 days of receipt of a grievance, under Rule 3(2)(a).
• Expeditious removal of content we determine to be unlawful once we have actual knowledge of it.
• Removal within 24 hours of a complaint about content that depicts a person in a state of nudity, a sexual act, or is in the nature of impersonation including artificially morphed images (non-consensual intimate imagery), when the complaint is made by the individual or someone acting on their behalf, as required by Rule 3(2)(b).
• Removal within 36 hours of receiving a court order, or a notification by an appropriate Government or its authorised agency, that specified content is unlawful, under Rule 3(1)(d).
• Cooperation within 72 hours when a lawfully authorised Government agency issues an order for information or assistance under Rule 3(1)(j). We also retain user registration information for 180 days after account cancellation as required by Rule 3(1)(g).

Email the Grievance Officer at support@linkinseconds.com and include as much of the following as you can, so we can act without delay:

• Your name.
• Your contact details (email, and a phone number if relevant).
• The exact URL or link of the content you are complaining about (for example, a /p/<slug> page).
• The nature of your complaint and why the content or conduct is objectionable.
• Any supporting information (screenshots, proof of ownership, identification where a privacy or impersonation complaint requires it).
• A statement that the information in your complaint is accurate and made in good faith.

If your complaint concerns your personal data under the Digital Personal Data Protection Act, 2023, raise it here first. To exercise your rights of access, correction, updating, erasure, or nomination, or to raise a data grievance, contact us at support@linkinseconds.com. We will handle these requests through the same acknowledge-and-resolve process described above. For the full detail of what we collect, why, and who receives it, see our Privacy Policy.

If you are not satisfied with how the Grievance Officer handled your complaint, you have further options:

• Content moderation appeals. If you are aggrieved by a decision of the Grievance Officer, you may appeal to the Grievance Appellate Committee constituted under Rule 3A of the IT (Intermediary Guidelines) Rules, 2021, within thirty (30) days, at gac.gov.in. We will abide by any order the Committee makes.
• Data-protection matters. You have the right to make a complaint to the Data Protection Board of India regarding the processing of your personal data.

If your complaint concerns child sexual abuse material or the endangerment of a child, do not wait for this grievance process. We have a zero-tolerance policy: such content is removed immediately, the account is banned, the material and associated records are preserved, and the matter is reported to the National Cyber Crime Reporting Portal at cybercrime.gov.in and to the local police, as required under Section 67B of the IT Act, 2000 and the POCSO Act, 2012. See our Child Safety Policy for the full process.

Some complaints have a dedicated channel that may be faster:

• For copyright complaints, see our Copyright and DMCA notice channel.
• For child-safety concerns and child sexual abuse material, see our Child Safety Policy.
• For the rules on what may be uploaded, see our Acceptable Use Policy.

Link in Seconds is an ordinary intermediary. The additional duties that apply to a Significant Social Media Intermediary under Rule 4 of the IT (Intermediary Guidelines) Rules, 2021 (such as monthly compliance reports and the appointment of a Chief Compliance Officer, Nodal Contact Person, and Resident Grievance Officer) apply only above the notified threshold of 50 lakh (5 million) registered users, which we are well below. We observe the Rule 3 due-diligence duties described on this page.

Radadiya Sunny Keshavbhai (Sole Proprietorship) · GSTIN 24CADPR8542K2ZA · support@linkinseconds.com · +91 99090 97776

Bhaktinandan, Sector 4, S G Road, Mota Varachha, Surat, Gujarat 394101, India

You can also reach our general team through the Contact page.